Mark E. Baker
Warwick, RI 02818
Mark Baker has over 20 years creating and leading IT organizations as well as matching IT initiatives to business priorities. During this career, he has been a strategic, growth-focused technology leader who approaches IT from a business mindset and uses decisive leadership skills to drive initiatives through complex, dispersed organizations. He delivers solutions as a change agent, visionary, and forward thinker, capable of critically evaluating and responding to diverse information technology issues.
Mark’s work has spanned high technology, traditional manufacturing, process manufacturing and outsourced (supply-chain based) businesses.
● Restructured IT for better business alignment
● Introduced of new order entry to cash process for new line of business
● Project managed new api development for integration of customer point-of-sale systems
● Drove software development costs down by standardizing both internal and external development platforms as well as look and feel
● Project managed infrastructure integration to support acquisitions
● Project managed ERP integration / migration to support acquisitions
● Project managed and co-developed software to replace the shop floor tracking, product labeling and quality control modules of sap on the manufacturing shop floor (real-time link to SAP).
● Developed software to label products, provide quality tracking, warehouse management and provide international logistics (real-time link to Exact Macola ERP)
● Automated customer service order entry process by developing paperless faxing software linked to ERP and CRM systems.
● Developed software to replace fax systems with online inbound and outbound faxing directly linked to ERP and CRM systems.
● Project managed CRM implementations (Salesforce, Exact e-Synergy, SAP)
● Project managed ERP implementations (Exact Macola ES, Exact Macola Progression, SAP, Oracle Applications)
Western Governors University
CSS, Administration and Management
BS, Computer Science / Chemistry / Material Science
University of Minnesota
2010 - present
2010 - present